Refund policy

 

RETURN AND REFUND POLICY

Effective August 20, 2026

Thank you for shopping with Kita’s Chaos Corner! Because many of our products are printed, created, or personalized especially for you after an order is placed, our return policy works a little differently from a traditional retail store.

MADE-TO-ORDER ITEMS

Most apparel, mugs, tumblers, water bottles, accessories, and other merchandise are made to order. We do not accept returns or exchanges when:

• The wrong size, color, design, or personalization was selected by the customer
• The shipping address was entered incorrectly or incompletely
• The customer changes their mind after production begins
• The item was received as ordered but is no longer wanted

Please carefully review product descriptions, size charts, personalization details, and shipping information before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Email support@kitachaoscorner.com and include:

• Your name and order number
• A description of the problem
• Clear photographs showing the entire item and the affected area
• A photograph of the shipping packaging when applicable

After reviewing the issue, we may offer a replacement, reprint, or refund. Please do not mail an item back unless we have provided written return instructions.

PERSONALIZED AND CUSTOM PRODUCTS

Personalized and custom-made products are final sale unless they arrive damaged, defective, or different from the approved order details. Customers are responsible for checking all names, spelling, colors, sizes, and personalization information before submitting an order.

ORDER CHANGES AND CANCELLATIONS

Please email support@kitachaoscorner.com immediately if you need to change or cancel an order. We will try our best to help, but orders may enter production shortly after they are placed. Once production has begun, changes and cancellations cannot be guaranteed.

DIGITAL PRODUCTS

Digital downloads are final sale and cannot be returned or refunded after the files have been delivered or downloaded. If you receive an incorrect or unusable file, please contact us so we can help correct the issue.

LOST, DELAYED, OR MARKED-DELIVERED PACKAGES

Carrier delays do not automatically qualify for a refund. If tracking shows that your order was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us.

Please notify us promptly if a package appears lost. Orders returned or undeliverable because of an incorrect or incomplete address may require an additional payment for replacement and reshipping.

REFUNDS

Approved refunds are issued to the original payment method. Processing time after approval depends on your bank or payment provider. Original shipping charges are generally non-refundable unless the order was incorrect, defective, or could not be fulfilled.

LEGAL RIGHTS

Nothing in this policy limits any rights or remedies available to customers under applicable law.

QUESTIONS?

We want every customer to feel supported. For questions about an order or this policy, contact:

Kita’s Chaos Corner
support@kitachaoscorner.com