Made-to-order physical products
Our physical products are made specifically for each order. Because of this, we generally do not accept returns or exchanges for buyer’s remorse, an incorrect size selection, or a change of preference.
Damaged, defective, or incorrect products
If your product arrives damaged, has a manufacturing defect, or is different from what you ordered, contact us within 30 calendar days of delivery. Include your order number and clear photographs showing the item and the problem.
After the issue is reviewed, eligible claims may receive a free replacement or a refund. A return of the affected item is generally not required unless we provide different instructions.
Minor color differences caused by screens, printing methods, fabric, or lighting—and small variations that are normal for the production method—are not necessarily manufacturing defects.
Cancellations and changes
Contact us as quickly as possible if you need to cancel an order or correct delivery information. Once an order has entered production, changes and cancellations are not guaranteed. Canceling an order through one service does not necessarily stop production through another service.
Digital products
Digital purchases are generally final after download access is provided. If you receive the wrong file, a corrupted file, a duplicate charge, or cannot access your purchase, contact us so we can investigate and correct the issue.
Legal rights
This policy does not limit any rights that cannot be excluded under applicable consumer-protection law.