Made-to-order physical products

Physical products are created for each order. We generally do not accept returns or exchanges for buyer's remorse, choosing the wrong size, or changing your mind. Please check the details and size information before ordering.

Personalized products

Personalized items are generally final sale because they are made for one customer. They can still be reviewed if they arrive damaged, defective, incorrect, or different from the approved details.

Damaged, defective, or incorrect items

Email support@kitachaoscorner.com within 30 calendar days of delivery. Include your order number and clear photos of the item, packaging, and problem.

After review, an eligible claim may receive a free replacement or refund. A return is usually not required unless we give different instructions.

Small color differences caused by screens, printing, materials, or lighting, plus minor variations normal to the production method, are not always manufacturing defects.

Cancellations and changes

Email us as soon as possible. Once production begins, changes and cancellations are not guaranteed.

Digital products

Digital purchases are generally final after access is provided. If you receive the wrong file, a corrupted file, a duplicate charge, or cannot access your purchase, contact us so we can investigate.

Legal rights

This policy does not limit any rights that cannot be excluded under applicable consumer-protection law.