Orders and production
Who makes the physical products?
Our live drinkware is made to order by Gig Line Designs, a small business in Colorado Springs. Apparel, accessories, stationery, stickers, and wall art fulfilled through Printify will appear only after the supplier connection and fulfillment details have been verified.
Are product images exact?
Product images are digital mockups designed to show the artwork and general placement. Color, scale, and placement can vary slightly on the finished item because of screens and the production process.
Do you offer personalization or bulk orders?
Yes, on eligible Gig Line Designs drinkware. Email support@kitachaoscorner.com before ordering so we can confirm the design, quantity, price, and production details. Please do not place a standard order and add personalization instructions afterward.
Will every item arrive together?
Not always. Products made by different fulfillment partners may arrive in separate packages with separate tracking updates.
Can I change or cancel an order?
Email us as quickly as possible. Once an order enters production, changes and cancellations are not guaranteed.
Shipping
How long does delivery take?
Most made-to-order physical products need approximately 2 to 7 business days for production before shipping, but the product listing and checkout details control when they provide a more specific estimate. Carrier delays, holidays, weather, customs, order size, and destination can affect delivery.
Do you ship internationally?
International availability depends on the product and destination. Available options appear at checkout. Customers are responsible for customs duties, import taxes, or similar destination charges unless checkout states otherwise.
Product issues and returns
What if my item arrives damaged, defective, or incorrect?
Email support@kitachaoscorner.com within 30 calendar days of delivery. Include your order number and clear photos of the item, packaging, and problem. Eligible issues may receive a replacement or refund.
Can I return an item because I changed my mind or ordered the wrong size?
Because physical products are made to order, non-defective returns and size exchanges are generally not accepted. Personalized items are generally final sale unless they arrive damaged, defective, or different from the approved order details.
Digital downloads
Will a digital product be shipped?
No. Digital products are delivered electronically after payment is confirmed. No physical item or shipping charge is involved unless a listing clearly says otherwise.
Can I share or resell a digital file?
No. Digital purchases include a personal-use license for the buyer. Files may not be redistributed, resold, uploaded for public download, or used to create products for sale.
Still need help?
Visit the Contact page or email support@kitachaoscorner.com.